My initial encounter with Shreveport Mercedes left a bitter taste in my mouth after the change of corporate ownership, prompting me to vow never to set foot in the dealership again. Yet, circumstances compelled me to return for necessary repairs. Upon arrival, I discovered components nestled near the battery storage were grotesquely drenched in water, rendering them utterly nonfunctional.
My service advisor, however, proved to be a beacon of professionalism and courtesy, which momentarily helped to alleviate my preconceived biases against the dealership. Yet, my relief was short-lived; I learned that crucial parts were on backorder, and I would have ... Read More Full review text opened.DealerRater - Apr 29, 2025
My initial encounter with Shreveport Mercedes left a bitter taste in my mouth after the change of corporate ownership, prompting me to vow never to set foot in the dealership again. Yet, circumstances compelled me to return for necessary repairs. Upon arrival, I discovered components nestled near the battery storage were grotesquely drenched in water, rendering them utterly nonfunctional.
My service advisor, however, proved to be a beacon of professionalism and courtesy, which momentarily helped to alleviate my preconceived biases against the dealership. Yet, my relief was short-lived; I learned that crucial parts were on backorder, and I would have to endure an agonizing wait of nearly two months for their arrival. After finally receiving the parts, the repair process stretched an additional two weeks, leaving me in a state of anxious anticipation.
Once the repairs were completed, the technician assured me that everything was functioning perfectly. He even took the vehicle for a drive, insisting that all systems were go. However, this optimism crumbled as soon as I drove my car home, only to be greeted by an inexplicable series of new issues springing up like weeds in a garden.
In a rush of frustration, I reached out to the service department and scheduled yet another visit, only to be met with the dreaded news of additional problems. After spending a staggering $6,000 on repairs, I was now being told that another $6,000 would be required to rectify these newly identified issues. It was simply absurd to think that a certified ASE technician could overlook such critical repair needs before returning my vehicle.
I honestly can’t shake the feeling that my vehicle may have been intentionally sabotaged to inflate the shop's ticket and amass labor costs. More than just anger, I feel a deep disappointment; what was once a shining symbol of excellence has now devolved into a caricature of a shadily operated car dealership. If others are experiencing similar treatment, it wouldn’t be surprising if a class-action lawsuit followed.
I love Mercedes Benz of Shreveport. Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I was comfortable while I wait till vehicle was done. Thank you Mercedes for all you do
Johnnie did an excellent job as my salesman. Probably the best I've ever dealt with
Cameron Rogers was excellent. I was very comfortable throughout the entire process. Love the new car. Thanks MB.
Staff was AWESOME!!! Brought a used vehicle from them and they did not make me feel bad for it not being a Mercedes nor did they pressure me at all. 10 out of 10 would recommend.
Great experience ,salesman was very informative and everyone was so very helpful, Thanks Mercedes-Benz
Everyone is friendly and helpful. I would like to continue my service there but the price are too high.
Service representative did an outstanding job, made sure I was fully informed. The only thing I didn't like is that the mechanic didn't lift the car up to drain the oil from the drain plug.
Everyone at this dealership is really great but Jada in service, is AMAZING! I am so happy I bought my Mercedes from this dealership!
Jada is the best! She is very personable and politely informative. Keep up the great work.
Mercedes-Benz of Shreveport is your leading Mercedes-Benz dealer in the Shreveport, LA area. Our Mercedes-Benz dealer is a proud member of Group 1 Automotive. We aim to deliver exceptional customer service with every single Mercedes-Benz car and SUV that we sell. As the Alexandria-area’s go-to Mercedes-Benz dealer, our experts know that you have high expectations. We enjoy the challenge of meeting and exceeding your standards each and every time. Mercedes-Benz of Shreveport also proudly serves Longview, Texarkana, and the surrounding communities.
Start shopping by exploring current Mercedes-Benz lease offers and finance prices on popular Mercedes-Benz models like the C-Class sedan and the GLB SUV.
Looking for a pre-owned car for sale instead? No problem, because we are also a go-to pre-owned Mercedes-Benz dealer in Shreveport! Browse our current pre-owned car offers and also take a look at our offers on Certified Pre-Owned Mercedes-Benz models. We provide high-end vehicles at affordable prices to fit your budget and make your dreams come true.
Our Mercedes-Benz dealer in Shreveport is the perfect place to upgrade to a new ride. Why? Because we will buy your car for a competitive value! Sell your pre-owned car and use the trade-in credit for a down payment on a new Mercedes-Benz car or SUV. Of course, there’s no obligation to buy a car from us when you sell to Mercedes-Benz of Shreveport. You can choose to pocket the funds or use them toward your next car purchase at our Mercedes-Benz dealer. Before you sell, get your car trade-in value. Then, when you’re ready, sell your car to our Mercedes-Benz dealer near Alexandria!
When it comes to new car loans, that’s where our Mercedes-Benz lease and financing specialists step in to help. Our Mercedes-Benz car loan team is here to give you every option and will work hard to find the right car loan for you. Whether you’re adding Mercedes-Benz accessories or protection packages, or figuring out the final details of your pre-owned car loan or new car lease programs, let us guide you along the way. Ready to get started? Get pre-approved for a car loan.
Whether it be a tire rotation or brake repair, our Mercedes-Benz Service Center is here to support you, and we offer our Mercedes-Benz service offers to help you save on auto service. The professionals at our certified Mercedes-Benz dealer near Texarkana are trained to perform work on your luxury car or SUV so that it always runs like new. Schedule a Mercedes-Benz service appointment today, and let the team at our service center help keep your vehicle at its best!
318-383-4500
Call Now1330 East Bert Kouns Industrial Loop • Shreveport, LA 71105
Get DirectionsOpen Today! Sales: 9am-6pm
Open Today! Service: 8am-4pm
Open Today! Parts: 8am-4pm
