Customer Testimonials

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DealerRater Sep 23, 2021

Brian Hemion helped me with my car purchase, and the entire experience was superb! 10/10

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DealerRater Jan 8, 2021

I love Holmes Mercedes-Benz of Shreveport and it's all because of NICK Malone. This was my first time purchasing a Mercedes and I drove from out of town to purchase the vehicle. Nick is very patient, honest, and professional. In all my years of purchasing a car, this was the BEST customer service that I've ever had. If I could give a rating of 10, I would definitely do so because he went above and beyond to make my car buying experience easy and stress free. I really appreciate my experience with the purchase of my new vehicle and ...

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DealerRater Jun 1, 2018

Thanks to Mr. RONNIE Adams ,I have a beautiful, I'm good condition and very reliable vehicle. Even when I wanted to just be patient and wait , Mr. RONNIE and his co-workers continue to focus on me get a vehicle, they are very demanding and dedicated to their work. He texted me every other day keeping me updated. Me and my kids are so happy and please with our New vehicle!!

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DealerRater Jun 11, 2017

Great customer service! A.J. Miller went beyond our expansion to assure that our exaperiance was perfect. We live three hours north and were unable to bring the car home on the day that we were in the dealership. A.J. met us in Texarkana. We had a small issue, A.J. was very attentive and helpful to address our requests. We had to return our discovery for a small service on our way to vacation. A.J. met us with a new car and danishes, moved our luggage to the new car and all with a happy smile and ...

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DealerRater Oct 20, 2015

I have purchased 6 cars from this dealership and recommend all my friends to buy all there cars from them new or used they are the best in our city

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DealerRater Aug 25, 2015

This is my first Mercedes purchase and it was an absolute pleasure. Every contact with Holmes Mercedes was top notch. From GM Luke Bratlie to Brian in sales to Zach in finance. Could have not gone smoother. Purchased a 2015 S550 Coupe. Already planning on the S63 AMG next.

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DealerRater Mar 20, 2015

We had been looking for a particular model of Mercedes on the internet and locally. Finally we found what we were looking for (price, model, mileage, etc.) except that it was over 950 miles away in Louisiana. We had numerous phone and text conversations with Kenn Posey in sales. He always responded quickly. He probably thought there is no way someone will drive 950 miles to get a car, yet, from the very beginning he treated us as if we were right outside his door. He even offered to fly us up and give us a night at the Eldorado resort & ...

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DealerRater Dec 2, 2014

After posting the review below, and many visits to the service department, Holmes Service Manager contacted us and resolved the issue at no expense to us. Others should use this website to avoid the hassle of buying from a dealer that forgets the buyer once the original purchase is made. "Bought a new Volvo SC90 Presidential Model. Constant windshield problems while under warranty. Holmes can't figure out the problem. Don't buy from Holmes and don't buy a Volvo!!!"

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DealerRater May 2, 2011

It was a pleasure to deal with the staff at Holmes European Motors, Inc. here in Shreveport, LA.I went on the web site to find and to look for a 2008 to 2010 used Mercedes E350.Right away, I received an email from the dealership. Cathy Culbertson,(sales) email and call me. She was super! She started the process. I would recommend Cathy highly to anyone that is planning on buying a new,used, or to lease a Mercedes to contact Cathy Culbertson. I would give her and staff overall an A+ James E. & Neva Jones

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DealerRater Apr 18, 2011

We were so surprised at how pleasant the whole experience was. Would highly recommend them. Although we purchased a used, lower end priced vehicle, we were treated like we were purchasing the most expense car on the lot. Our sales person Karen even came in on her day off to be there for the final paperwork.

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DealerRater Mar 31, 2011

Being forced to replace a Buick after a accident, which totaled the car, we decided to look at what was available. Upon our visit to Holmes, we looked at new cars, but we also were made aware of a one year old car. The entire staff of Holes, from Sales through the service group were very helpful. We continued to look at other manufacturer's, but came back to the used car available at Holmes. With the assistance of everyone at Homes, who made us feel at home, we decided to purchase the one year old car. I can not ...

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DealerRater Mar 14, 2011

Ican very much recommend this dealership and all who work there. Cathy Culbertson was a very knowledgeable person, and Jim Huggins was great. I was treated wonderfully from start to finish. Dorothy, who explained all of the financing was also very thorough and helpful. All in all, I told my husband later, that I was very pleased with this group and would always recommend them to others.

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DealerRater Feb 21, 2011

We recently purchased our first Mercedes and were very reserved about purchasing from a local dealership rather than a large city dealership like Houston or Dallas. The staff was very nice and Karen was very informative and answered all of our questions. We had been looking at several other brands of cars and when we decided to look more into the Mercedes Karen was there to answer all of our questions via phone and email. They worked hard to get to us a fair deal and when we were ready to buy Karen came in on her day off to ...

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DealerRater Feb 20, 2011

I highly recommend this dealership. The staff is very professional, and you do not feel any pressure at all. They made the whole transaction painless. Our salesperson Cathy Culbertson has sold my mother in law two new MB autos, as well as two to my brother-in-law. When it came time for us to get a used car, Cathy stayed well after closing hours to help us secure a deal on the one that we wanted. Dorothy in the Finance office, stayed late as well to take our deposit. The next day, we sealed the deal with Loe, the Finance Manager. ...

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DealerRater Feb 9, 2011

Since 2008, my family has purchased 4 vehicles from Holmes European (Mercedes). And I can say without a doubt that when it's time to trade up for a newer model, I will definitely be dealing with Holmes again. Last year, I purchased a 2010 C300 from Cathy Culbertson at Holmes. After putting almost 23,000 miles on it during the first year, I decided that I really wanted a car with a bit more muscle and a few more "bells and whistles". I called Cathy and asked her if she might be able to locate a C350 for me. She called back ...

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DealerRater Jan 31, 2011

We recently purchased a pre-owned C 300 from Holmes Mercedes-Benz and have been very happy with our entire experience. The first thing we took notice of is the fact that the staff is extremely courteous. They genuinely go out of their way to make the customer feel welcome. Secondly, our salesperson, Cathy, was very helpful, friendly and knowledgeable about each car we looked at. They were very fair with our trade-in value as well as the price of the car we purchased. As far as the service department is concerned, we very much appreciate them standing by their word and fixing ...

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DealerRater Jan 30, 2011

This was my first experience with this dealership. I am very much impressed. My salesman, Nate Kolniak is first class. His knowledge of Mercedes Benz's is extensive. After selling me on their top of the line SUV, the GL 550, Nate located the exact color/equipment combination I was looking for in almost no time. He got the vehicle to the dealership precisely on the day I needed to take delivery. I was also pleased to meet my service advise, the finance manager and the general manager. I am looking forward to working with all of them. This dealerdhip has ...

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DealerRater Jan 27, 2011

Without doubt the quality of the experience matched the quality of the Certified Used Mercedes Benz R 350 I purchased. Seriously, if trading in and purchasing a car is always this pleasant I feel like I have done myself an injustice not doing business here before and possibly exclusively. I cannot share a more pleasant experience from start to finish and the pleasantries continue. I was in today to ask for some information concerning accessories and had 4 different people assist me and was introduced to the delightfull Anna Thomas, General Manager of Holmes European Motors. The genuinely friendly and warm attention ...

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DealerRater Nov 1, 2004

I went in to take a look at a new C230. I really hadn't decided exactly what I was going to buy. I was also considering the new Acura TL. Ben took some time with me and showed me some of the differences between the two also showed me some articles on the durability and the high resale value of the car. Mercedes has made a real commitment to the customer. I was pretty surprised by their road side assistance program. ( It's for the lifetime of the vehicle) <br>If I ever run out of gas ...

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