Customer Testimonials
Matthew was very helpful and informative. He explained any issues and we are pleased with the outcome
Chris was great, found exactly what I was looking for and he took care of it without me having to wait around.
Pleased to have someone come out to meet/greet you !!! Friendly, helpful & accommodating 👍 Easy to schedule service online.
Knowledgeable Patient Friendly Pleasant Informed Listens Courteous Positive Helpful Keeps promises Polite Great interactive skills
Service is great and fast. Everyone is friendly and helpful. I would not go any where else.
Great service and teamwork by Matthew Neff and Haylee Johnson. Beautiful facility and waiting room. Love the coffee machine. I love my S580. Thank you.
Searched for a GLC AMG 43 all over the country. Eventually found a great vehicle at MB Shreveport. Made an inquiry which was promptly answered. Had some additional questions which were also quickly answered and supported by documents.
Since I live in the Atlanta area I had to be sure of the potential purchase. Aaron and Cameron did a fantastic job along with everyone else at MB Shreveport to address every one of my questions as well as to arrive at an equitable deal.
I flew to Shreveport, was met by Aaron, inspected and test drove the 43. 43 was as advertised with ... Read More DealerRater - Jun 5, 2026
Very.accommodating. Service very professional with pickup & delivery. I highly recommend Shreveport Mercedes Benz. I am a repeat customer.
I honestly don’t even know where to begin with my experience purchasing a 2025 Mercedes-Benz S580 from this dealership. The initial buying process was extremely easy, and they came to my terms very quickly. At first, I thought this was going to be one of the smoothest luxury vehicle purchases I’ve ever had.
Unfortunately, the experience completely changed the moment paperwork was signed.
The car sat at the dealership from day one, and I still have yet to truly drive this vehicle since March. I was informed the car — which was previously the GSM’s vehicle — needed a few ... Read More DealerRater - May 26, 2026
Very accommodating! Brooke was extremely helpful in keeping us updated on our car. Also Jonathan was super nice!
Absolute Excellent customer Service highly recommended. Great service from beginning to end. Professional team coordination. Beautiful calm atmosphere.
Haley was great. She was able to get our daughter’s tire covered under warranty. This was no easy task and she left no stone unturned. it is nic to have someone in the service department that goes above and beyond. We will only use Haley moving forward!
The staff was great. All very kind and easy to work with! Love my new Mercedes!
Andi “Brooke” is an exceptional employee! She is thorough, detailed, considerate, knowledgeable, and exhibits top tier customer service!
I received excellent customer service and support during my recent scheduled service visit to the dealership.
Gavin was an absolute joy to work with! He was on top of everything and answered all of our questions with no hesitancy. If he didn’t know the answer, there was no xx. He just said he didn’t know but he would find the answer for us. Best experience overall of ever buying a vehicle.
Halley great customer service it was very concerned about my vehicle. Thanks so much Tamika B.
Matthew was amazing !!! Super professional polite and got me scheduled quickly with a next day appointment.
I had a heavenly experience while getting my car serviced here!!!! The staff were wonderful!! I will most definitely bring more business to this location!!!
Excellent service, very detailed on service given and what next next needs to be taken. Complete car care.
Great service. Always make me feel welcome and important. It’s worth the wait for the assistance
Great efficient service and everyone is so kind and welcoming! The new renovation is awesome and the facility is spotless.
Very good, friendly people, Very good Service. Special Thanks to Mr. Lamar Jackson, and the service team that repaired my Car.
Very prompt service an our camper van. Provided a comfortable place for us and our two cats while work was done. Very pleasant service advisor. We are very satisfied with Mercedes-Benz of Shreveport.
Called dealership and got in touch with Cameron, he took care of all my needs.They fixed my vehicle in a timely manner and stated in touch with me doing the whole process
Mercedes Shreveport presents as an impeccably stellar dealership from service to sales. The service team is courteous and prompt.
I want to commend Andi/Service Advisor and Mufasa/Service Technician for their connectivity, efficiency and quality of work provided during my recent service visit at Mercedes Benz of Shreveport. I know that if any future service needs arise, I’m confident that they will take the appropriate measure to get me back on the road with no issues and I’m sure that they will provide the same service for you. Keep Mercedes Benz of Shreveport on your radar.
Service was very good and completed on time.My waiting was very pleasant with all the comfort of snacks and stuff.
Professional, welcoming atmosphere, a video of how my car was being serviced was sent to my phone.
Clean, professional, reliable, respectful, caring, uplifting, timely, good deals, quiet, local, friendly, trustworthy, dependable, easy
My service person Brook was super knowledgeable, helpful, and friendly. All of my issues were addressed, and I look forward to following up with them in the future.
Exceptional customer service! Fast and efficient! Comfortable lobby and sitting area while I waited for my car.
Mercedes-Benz of Shreveport has excellent service. They exceeded my expectations. My salesman Mr. Johnnie Starr and finance Cameron took their time with me and eased my anxiety. They were extremely patient and thorough in the car buying process. 10/10 I do recommend!!!
Service was excellent, friendly & timely. It makes the cost acceptable. I have a lot of confidence in service from this dealership.
Great service and Lamar was easy to deal with. Friendly and keep the customer informed.
Great job from the Maintenance team. Mr. Cedrick Milton was very helpful, respectful and extremely supportive of my request. He also had the shop repairman diagnose the problem and advised me of the issue to include a video of the problem. I was very impressed with both of them and the expertise they exhibited. Keep up the great work.
Haley C was super helpful and kept me updated through all the steps of getting my car fixed! Big thank you to her for keeping me at ease!
Five Star Service provided by Mercedes Benz of Shreveport. Lamar Jackson is very knowledgeable, prompt and consistently provides exceptional service.
This dealership goes above and beyond with customer service Haley and the customer service department has always maintain my vehicle as she is such a great person. The parts department and service department staff at this dealership is a 10!!!!!!!! Mercedes of Shreveport is the best thank you thank you thank you
I would like to thank Haley for being patient during the insurance process. The vehicle was returned better than when it left.
The staff are always attentive to my concerns and needs. They also show a lot of professionalism.
Greats experience, Alyssa and cam made the process as smooth as possible in and out and I love my car!!!
Haley and everyone I encountered was helpful and wonderful. Receptionist great; my original sales person Alyssa great; good snacks and coffee. Thorough and efficient appt.
The friendliness and the respect and care for the customer. It was greatly appreciated by me and my family
Amazing service! My service representative was friendly, attentive, and accommodating. The actual service was speedy and professional. They always give 100% to ensure my questions and needs are met. 10/10 recommended
Good response & service. Only complaint is the new auto was delivered dirty (never washed). Otherwise OK.
My service advisor Haylee johnson makes all my visits easy and simple and always making sure that im happy with my service and always give me what I ask for Thanks for everything
My visit was very pleasant. Even though I was only getting an alignment on an older Mercedes all of the staff were very pleasant and friendly. The entire process was exceptionally efficient and designed to keep me informed on what was going on and where we were in the process The service representative Cameron that I delt with did an exceptional job! I give him a 10 out of 10 ! Very respectful very courteous and just all around a great guy! I highly recommend this dealership and its staff for no matter what your needs may be 👍🏻
I have been a customer of this dealership since 1969. I’ve always found them courteous, knowledgeable, and proactive in taking care of my needs. He is my hope to be a customer of this dealership for many years to come.
Mercedes Benz of Shreveport provided prompt, professional service with a smile in immaculately clean surroundings.
Exceptional customer service. Very welcoming environment and excellent experience. Lamar provide great quality service during my visit.
M.B. Of Shreveport has Great customer service and the staff is very friendly! I love the fact that they wash your vehicle after servicing it.
My advisor Lamar Jackson was awesome, he took care of me from start to finish !
The team members are attentive and courteous every time I visit. The customer service is superb and the complimentary snacks are your peace while you wait.
It was a great experience. Every one w as great and very helpful. Happy holidays
First class sales and management. Simple purchase processs including looking at several different vehicles to find the one that best served our needs.
Haylee is a great communicator, she was clear on making sure I understood the services being done to the vehicle.
This dealership is slow, never has loaners available, and is unorganized. Haylee Johnson is my service representative and she is amazing. She is the only service representative I will use there as the others are far from useful. She responds timely and professionally. I have dealt personally with two other service reps there and I’m so glad that I found Haylee Johnson instead. You walk into the service department and the reps are loudly talking about out of business subjects while laughing in front of guests. It’s unprofessional and I feel that Haylee Johnson is the only one ... Read More DealerRater - Dec 15, 2025
As always Mercedes in Shreveport did a great job servicing my car. Very professional and accommodating. They do great work. Also, love the remodel of the guest lounge.
Everyone was nice and made sure I was comfortable and informed while I waited. The service manager is awesome. Andie/ Brook was nice starting from our initial phone to the finish. Lamar also assisted in making this a great experience. There was a service guy but I don’t remember his name. He was great too.
My service agent Lamar ( Buford) was excellent. Diagnosing and fixing my car was efficient, correct and spot on thanks
I would like talk to the guy who really did the work on my car. The person that signed me in knows nothing about my car and I have questions about my car. The first time I bought my car there it was under warranty. They were trying to sell me a warranty and my car had unlimited warranty. I wanted to talk to someone and they said I had to schedule an appointment.. now that my warranty is expired, now I get a list of things that should have been fixed under warranty..
Our salesman Scott was extremely professional and made the entire buying experience pleasant. Each person we worked with was awesome.
Hi, I had no issues at the dealership today and I was treated with kindness that I appreciate.
I really loved my advisor Cameron. I advise everyone to go to him if they could. My visit was great
I came into Mercedes-Benz of Shreveport to simply get a leaking windshield fixed on a 2025 Mercedes. Turns out I was lied to by the selling staff, and my vehicle had the windshield replaced before I bought it, but I was not informed. The windshield was incorrectly installed, causing water damage to the inside of my vehicle. When Mercedes finally accepted my car and decided to replace the windshield for the second time, they scratched the windshield glass in multiple places, took paint out of my hood, and did not correctly put my dash back together. Mercedes-Benz of Shreveport has now ... Read More DealerRater - Nov 23, 2025
First of all I live in Texas. This is my second time using this location. I had to have cylinder head replaced few months ago. The wrecker service picked up my car took it to Mercedes Benz of SHREVEPORT. I received called from staff member. I was impressed first of all how nice kind and concerned everyone was. I was kept informed every time I called to check on things. . I was treated with much respect. Great customer service for sure and that’s important to me. My car was repaired with about 3 days impressive for sure. After this interaction ... Read More DealerRater - Nov 22, 2025
Great dealership and an even more great service advisor,Lamar Jackson! Every since we’ve become a customer Lamar has always been so nice and very attentive to our needs.
Very nice and stayed on top of the service. Could respond at any time with questions. Rate her 11
My service agent was attentive to all of my needs and responsive to my concerns.
Haylee was professional, courteous and thorough. She helped to resolve all of my heartfelt concerns.
Chris Morgan did a great job in selling us our vehicle. He was very professional.
I had a very good experience and they took me with no problem.I love to come back
I am pleased with the service that I received. The service needed and the time needed to complete was explained in advance. All of my questions were answered.
Hi,. Per my scheduled service with Cameron Wilson, my total was quoted at $350 with the 10% military discount applied, I paid $400.79 for the A service. I didn’t receive the discount. I have texted and emailed him no response.
Service went exactly as promised, with time frame as expected. Every team member was cordial & friendly. Matthew Neff was very attentive, keeping me informed as to the progress.
Lamar always greet me with a smile, gave me excellent customer service, kept me informed
My salesman Chris Morgan was absolutely amazing. I never felt pressured into anything and he went at my pace. I also used the service department and Matthew Rodriguez was outstanding.
Very friendly and courteous. Work well done and keep us informed along the way. Excellent
This was a great experience from the beginning. All the way through they were very professional and helpful. Thank you
Why make an appointment and get there on time and be told it would be three days before it could be checked.
New management under Mr. Cedric listen ef to my complaints from prior management that were not resolved , and promptly addressed them … He and service personnel , Mr. Lamar , , did a follow up courtesy call to make sure that my car was repaired and operating properly . They both did a walk around inspection with me when I came to pick up my car to make sure that everything checked out properly before I pulled out of the parking lot .. The staff was courtesy , polite , and handled calls for requested personnel in a very prompt and professional manner. . Thank you new management for ... Read More DealerRater - Oct 17, 2025
I was very disappointed in the service department at Mercedes-Benz in Shreveport. When working with a luxury car brand, I feel like it's important to have amazing service.
I had an appointment set for 12:30pm to have the lock and locking lugs installed and to have my trunk looked at due to it not closing all the way with the automatic features. When I arrived, I was greeted by a very kind gentleman who got me checked in. I went inside to make sure everything else was settled, and that's when I was introduced to Andi Brooks. She ... Read More DealerRater - Oct 14, 2025
Well spoken knowledgeable service person. called to let me know when the vehicles are ready.
Little to no communication while my vehicle was in service. Care of my vehicle was not what expected. There were grease marks left in interior.
Friendly, fast, detailed and thorough.I had a great experience in the customer service was great
Great service. Very timely! Haley was great at keeping us informed as to what was going on.
Gavin took care of us extremely well helping us navigate the process seamlessly. It made for a very pleasant experience.
He was very good at his job. I’m very satisfied with the service overall.
Excellent service, as always. Andie was very helpful, personable and professional! A pleasure doing business with her and Mercedes.
Disorganized, gave out misinformation, said the car was ready and it wasn’t, extended wait, and then had to drive to another location to pick the vehicle up. All they did was clear a code and fixed nothing.
I purchased a Certified Pre-Owned Mercedes-Benz in Shreveport, Louisiana on March 29, 2025. The vehicle was represented and sold as meeting Mercedes-Benz USA’s Certified Pre-Owned (CPO) standards, which require a thorough inspection and no undisclosed accident history.
However, after purchase I discovered the following serious issues:
1. Undisclosed Accident History
• Vehicle history reports (Carfax/AutoCheck) revealed that the car had previously been involved in an accident in 2022. This was not disclosed at the time of sale, despite the vehicle being marketed and sold as a “certified” vehicle.
2. Software Defect
• Within a short period after purchase, the vehicle experienced software malfunctions that affected ... Read More DealerRater - Sep 10, 2025
Very helpful and offered a rent car during service. Service personnel were very helpful today.
I called late morning to schedule an oil change for today. They fit me in and made my day! Customer service from check in through taking me to my car!
This is our fourth vehicle from this dealership. Over the years, working with them for service has consistently been a good experience. Lamar was my service advisor this trip. He is attentive, personable, knowledgeable, and easy to communicate with.
Love love love this dealership. The workers are very polite, professional, and competent. They always provide 100 percent professionalism.
Lamar is very personable and accommodating. Service was prompt and professional. Everyone I encountered was very friendly and helpful. Parts were ordered and received quickly.
Had a really good experience here the parts people were very good on the phone had Wat I needed,n when I showed up shortly after the service dept.took over n got my new tire on n just a few moments seriously. May have been just a tire but if I had to do over again I would go back Thank u
Haley was very friendly and helpful. She offered shutter service. The driver Jade was very friendly and polite. Haley let me know when my vehicle was ready and washed. Thank you for taking care of me.
The service was great and the lady that drove the shudder van was great and very friendly.
